Refund & Cancellation Policy
Last Updated: 22 September 2026
1. Digital Products
Digital products include:
- eBooks
- PDF guides
- Templates
- WordPress resources
- Elementor templates
- Canva templates
- Prompt packs
- AI resources
- Downloadable files
- Digital bundles
Because digital products can be accessed, downloaded and copied immediately after purchase, all digital-product purchases are generally non-refundable once digital access or download has been provided, except where required by applicable law or where a genuine technical/product issue cannot reasonably be resolved.
2. Eligible Digital-Product Refund Situations
We may consider a refund where:
- Payment was successfully completed but the product was not delivered;
- A technical issue prevents access and we cannot reasonably resolve it;
- The delivered file is materially corrupted;
- The wrong product was supplied due to an error on our part;
- A duplicate payment occurred due to a technical error;
- A refund is otherwise required by applicable law.
Where appropriate, we may first attempt to provide a replacement file, corrected file or working download.
3. Non-Refundable Situations
Refunds will generally not be provided because:
- You changed your mind after downloading;
- You no longer need the product;
- You purchased the wrong product without contacting us before download;
- You expected a different result from the product;
- You did not read the product description;
- The product is incompatible with software that was not listed as supported;
- You cannot use a third-party platform required by the product;
- You downloaded the product and subsequently changed your mind.
4. Service Refunds
Website, UI/UX, SEO, performance and maintenance services may have separate payment and cancellation terms.
Where a project agreement exists, that agreement will govern cancellation and refund arrangements.
Work already completed may not be refundable.
5. Duplicate Payments
If you believe you have been charged twice for the same transaction, contact us with the relevant order details.
We will investigate and, where a duplicate charge is confirmed, process an appropriate refund.
6. How to Request Support or a Refund
Contact:
Email: info@swattickwebstudio.com
WhatsApp: +91 62902 46547
Please provide:
- Name
- Email used for purchase
- Order number
- Product name
- Date of purchase
- Description of the problem
- Relevant screenshots, where applicable
7. Refund Processing
Where a refund is approved, the refund will normally be issued through the original payment method where technically possible.
Processing time may depend on the payment provider or financial institution.